Know your products

In the geothermal industry, it is not uncommon for a supplier to make a product that is then re-sold under the banner of another company. Simply asking your installer who makes the product, especially when it comes to heat pumps, will help ensure you know who all is responsible for your product warranty.

You also have the ability to do some background reading on your recommended heat pump. Most suppliers have all their supplied technical information available over the internet. Like buying a car, don't hesitate to do some background reading on your recommended system. If your installer does not leave you with operational procedures (or you buy a home with an existing system), you can print out a copy and leave near your system to help you remember recommended maintenance schedules, troubleshoot, and assist in efficient operation.